Could you tell me more about care management services?

Care management is assistance and oversight of care for a person who may need help to function at their highest level of independence. The process involves:

• an assessment to understand the person’s functional and cognitive abilities
• development of a plan of care to maximize function, quality of care and quality of life
• on-going monitoring to ensure that services are effective and that new services are implemented as needed.

Do you only serve the elderly?

We provide services to the elderly, people with developmental disabilities, and to people with mental health challenges. We are happy to provide services to anyone who would like help in managing their care and well-being.

If I engage you to provide care management, how often will you visit?

Each person is unique. We will work with you to set up a plan that maximizes independence and provides adequate oversight. During a crisis, the plan may take more time to implement. Once a situation is stabilized, visits can be decreased, if appropriate.

Do you coordinate with my medical team?

With your permission, we work very closely with the medical team and all involved parties to provide a seamless web of care.

Do services have to be provided in a specific setting?

We will provide services in any setting, including private residences, assisted living facilities, group homes, hospitals or skilled nursing facilities.

How much does care management cost? What services are charged for?

Care management is billed at an hourly rate. We charge for all services, including telephone coordination, set up of resources, home visiting and travel time.

Can you go with my loved one to the doctor?

Yes, we are available to accompany our clients to medical appointments. We can also visit our clients in the hospital if needed.

Why should I call your agency instead of a home care agency?

We are not a home care agency. Hiring excellent caregivers is part of the larger plan that we coordinate. We work with many different home care agencies throughout the Bay Area, and we can assist you to find the provider that is right for you. We can screen potential caregivers and ensure that they are oriented to the particular care needs of the individual. Finally, we will visit, often unannounced, to ensure high quality care.

I know my dad needs help, but how do I get him to accept it?

It is not easy for most people to accept that they need help. We have years of experience working with individuals who initially resist offers of assistance, only to find that health and quality of life are improved when the right services are in place. We will find interventions that are appropriate for your loved one, using effective techniques to overcome the resistance to and fear of change that is so common when facing medical or aging challenges.